Contacting us SUCCESSFULLY
A few common problems when people contacting us by email….
1. Send to the correct address” joel’at’heliguy.com”, “chris’at’heliguy.com” or “earlgrey’at’heliguy.com. “sales’at’heliguy.com” does not get looked at - we use it to record sales confirmations only. I have replaced @ with ‘at’ above for robot spam reasons.
2. Don’t look like spam! A customer contacting me recently after replying to my news letter telling me I had ignored his email. I searched on the email he gave and he had indeed contacted me - most were unread in the junk folder - put there manually by myself. He had no subject heading on any of his contacts and his name came up as ‘Almighty dread’ - I didn’t even register this as genuine heli contact. CAPITALS in the subject heading are good - even better if they have some words relating to helicopters.
3. Send to the right category of person, for example people ordering through paypal who who need their delivery address changed (because they haven’t updated after a house move) send to chris directly(he is the one printing your lablels) . Give a subject heading like ‘URGENT ADDRESS CHANGE’ because we ship out very quickly. If it is a very high value order we will not allow address changes. Unless we know you through the forum or are a regular.
4. I will never ignore you intentionally that’s a promise! Adhere to the above rules and if you don’t get an answer send a group message - please do this as a last resort. Earlgrey (Joe) , Chris and I are in constant contact.
* Chris and I don’t answer on weekends or after 6pm. Need immediate support help…
TRY this…
Click this search button (or at the top of this screen) and type in your problem as best you can (not trying to patronise here).
The search results are exceptional and we have had many support articles you will find by doing this.