A Week in the Life of Heliguy’s Technical Team

Read our previous post where we speak to Ben from the Heliguy Training Team here.

Interview

Do you have a technical query about your DJI equipment? Head to the Heliguy Knowledge Base for our guides and resources.

Heliguy Technical Team Job Role

The Heliguy Technical Team have a varied role that includes several different areas. The below are the main aspects of the team's day to day role.

Repairs and Support

The biggest part of the Technical Team’s job is undertaking repairs and offering support to customers over the phone and by email. Over 4000 onsite and remote repairs have been completed by the team from a variety of different sources. This includes warranty repairs, insurance repairs, drone crashes and faults and Crash Cover repairs, all keeping the team busy. Heliguy has one of the largest stocks of DJI repair parts in the UK. This allows the team to complete a wide range of repairs across the DJI product line from the Spark up to Matrice systems. An average turnaround of two weeks is available for repairs through Heliguy with some drones being repairs in a matter of a couple of days. Support and guidance is given to Heliguy customers by phone and email with any technical query. This is a huge benefit for commercial operators and hobbyists, with between 300 to 400 queries being dealt with every month.

Need to book your equipment in for a repair? Head to the Heliguy support site here.

Servicing

Heliguy Builds

The Heliguy Technical Team offer three types of custom builds, helping customers no matter how niche their aerial needs. Builds include the following: Standard Heavy Lift Build – This build involves putting together pre-configured equipment such as a Matrice 600 Pro with a Ronin MX and camera mount. Customised Heavy Lift Build – Slightly more complex, these builds use components such as the Matrice 600, a Ronin MX and a Micro-Epsilon and Sony A7RII. Multiple video downlinks are required with custom power and mounting. Customised Sub 7KG Build – Build include standard drones such as an Inspire 1 or Phantom Series drone with unique attachments such as lighting, NDVI modifications etc. The Heliguy Technical Team have created solutions for a wide range of enterprise customers, offering creative and effective design.

Handovers and Demonstrations

Summary

The Heliguy Technical Team help make Heliguy the standout drone retailer in the UK. With the huge number of repairs and builds complete as well as high levels of support, they are hugely beneficial to Heliguy’s success. The job is varied from day to day, with new projects coming in all the time. Each requires a unique tactic to achieve the high levels that are expected from Heliguy. To see the available positions in Heliguy, head to the careers page on our website here.

To discuss any information from the above post or any DJI or Freefly product, please give one of our team a call on 0191 296 1024 or email us at info@heliguy.com.

Keep checking back to Heliguy’s Insider Blog for more announcements, insights into drones and, of course, the latest news from the drone industry.