Delivery and Returns

Delivery Information

All parcels are packed with adequate protection and fragile items are sufficiently re-enforced to protect the item while in transit.

All our items have a weight value; you pay for the combined weight of all items in the order. We keep all rates as low as possible and we never over-charge you for postage.

Please remember that most postal and courier services only deliver on working days (Mon-Fri). If you need delivery on a Saturday, please choose one of our Saturday delivery options.

We process orders Monday to Friday. Your order will be shipped the same day if your order is placed before 3pm.

Please Note - Orders to Northern Ireland, Isle of Man, Guernsey, Jersey, Isle of Wight and other offshore UK locations may take 2 days to be delivered even if next day delivery service is used.

UK Delivery And Collection Options

We offer different courier options for UK deliveries.

DPD Delivery

• DPD Next Day: Item will be delivered the next working day in most circumstances. Free when you spend £99 or £10 for everything else.

• DPD 10:30am Delivery: Item will be delivered by 10:30am on the next working day in most circumstances. This option costs £15.

• DPD Saturday Delivery: Item will be delivered on the next Saturday. This option costs £12.

Royal Mail First Class

Item should be delivered the next working day. Royal Mail aims to deliver First Class mail the next working day, however this can take up to 72 hours. This option costs £5.

Collect From heliguy™ for free Pickup from our offices - between 8am to 5pm, Monday to Friday - at: Unit 9, Jupiter Court, Orion Business Park, North Shields, Tyne and Wear, NE29 7SE, United Kingdom

USA, EU and Rest of World Delivery Options

• FedEx International Shipping: FedEx international shipping options are available across the world, with duties and tax included. Proceed to checkout and enter your shipping details to see the relevant shipping options for your location.

• Duties and Taxes Paid: Our international shipping options are available with duties and taxes paid. Proceed to checkout and enter shipping details to see shipping costs and duties and taxes.

• DHL International Shipping: DPD international shipping options are available across the world, with duties and taxes paid. Enter your shipping details at checkout to see prices for relevant shipping options.

Shipping Address & Fraud Checks

We endeavour to ship all items as fast as possible. Occasionally during peak times orders can take longer to ship - please accept our apologies if this is the case. We only ship to a credit/debit card's billing or a business address to prevent potential fraud.

Additional fraud checks may need to be carried out and identities verified - this may cause delay to your order. We aim to carry out these checks as quickly and efficiently as possible. The time can be reduced by checking for emails from Heliguy.com and supplying a daytime contact number with your order. Next-day delivery is available subject to stock availability, cleared funds and customer address verification. We will send your order by the quickest means possible at the rate you have paid.

Export Control & International Export Licences For Dual-use Products

heliguy™ can facilitate international shipping outside of the UK and can arrange export licences on behalf of our clients to make the process seamless. This charge is included in the cost of the packet price.

Exporting Dual-use Items

Dual-use items are defined as goods, software or technology which can be used for both civil and military applications. heliguy™ has export licences to facilitate deliveries outside of the UK on dual-use products (such as DJI M300 RTK, DJI M30 Series, DJI Mavic 2 Enterprise Advanced) to EU Member States, plus The Channel Islands, Iceland and the Isle of Man. An export control process on dual-use items is available for the rest of the world under an SIEL (Standard Individual Export Licence). This can take at least 20 days, based on a case-by-case scenario. Contact us for your bespoke requirements.

Shipping Lithium Polymer Batteries

heliguy™ can facilitate the international shipping of lithium polymer batteries, based on a case-by-case scenario. heliguy™ has experience of shipping batteries to North America, South America, Africa, Australia/Oceania, and Europe. Contact us to discuss your bespoke requirements.

Returns Policy

You have a period of 50 (fifty) days in which you may return an item to us for a full refund, provided it is still in sealed packaging and has not been activated. The cancellation period concludes 50 days after the day on which the goods come into the physical possession of the consumer or a person, other than the carrier, identified by the consumer to take possession of them.

Items can also be returned if they have been opened. However, for a full refund to be provided, the item cannot have been used in any manner.

For items over £100, heliguy™ will work with the customer to organise returns via a DPD label or an in-person drop-off at heliguy™'s UK HQ.

To arrange a return, please contact us via email at info@heliguy.com or call 0191 296 1024.

Please enclose a copy of the invoice for your order, or a copy of your confirmation email

Returns are free on all products where there is a technical fault and a replacement/refund will be issued. In all other cases, a returns fee will apply.